Re: ::: vuaskari.com ::: ENG301 Assignment 3 => Question No 2 => solution Fall 2012

Q1 Answer here please click on attachment

On 1/7/13, nida nasar <zufishan456@gmail.com> wrote:
> thanks
>
>
> On Sun, Jan 6, 2013 at 9:28 PM, Ali Khann <ddrc14@gmail.com> wrote:
>
>> i think 3 ka d hay read this: there could be customer at fault but we
>> have to write an adjustment latter.
>>
>> whether or not your company is at fault, even the most annoying or
>> demanding claim should be
>> answer politely. An adjustment letter should NOT be negative or
>> suspicious; it must NEVER accuse the
>> customer or grant any adjustment grudgingly. Remember, your company's
>> image and goodwill are at stake
>> when you respond even to unjustified claims.
>> There Can be Three types of adjustment letters.
>>
>> 1. When the seller is at fault
>> 2. When the buyer is at fault.
>> 3. When the third party is at fault.
>>
>> On 1/6/13, MaaN Kool <usmanalikool@gmail.com> wrote:
>> > *ENG301 Question No 2 solved with referrence of handout and also in
>> which i
>> > mentioned the page no of handout.*
>> > *
>> > *
>> > *if u have any doubt then u see in the handout, page no who mentioned
>> > in
>> > the front of correct answer.*
>> > *
>> > *
>> > *
>> > *
>> > *Q2. Choose the correct option. (5)*
>> >
>> > * *
>> >
>> > 1. Which of the following descriptions best describes the claim
>> > letter?
>> >
>> > *a. **Letters about complaints are called claim letters. (page
>> > 90)*
>> >
>> > b. The inauguration letter is called a claim letter.
>> >
>> > c. A short letter about official inquiry is called a claim
>> > letter.
>> >
>> > d. All the above
>> >
>> >
>> >
>> > 2. An adjustment letter is:
>> >
>> > a. Letter to adjust employees
>> >
>> > b. Request for a response
>> >
>> > *c. **Reply to a complaint (page 92)*
>> >
>> > d. Response to an inquiry
>> >
>> >
>> >
>> > 3. Usually adjustment letter is written when:
>> >
>> > a. The customer is at fault.
>> >
>> > *b. **The company is at fault. (page 92)*
>> >
>> > c. Either company or customer is at fault.
>> >
>> > d. All of the above
>> >
>> >
>> >
>> > 4. A collection letter should always be:
>> >
>> > *a. **Persuasive (page 99)*
>> >
>> > b. Enthusiastic
>> >
>> > c. Apologetic
>> >
>> > d. Inquisitive
>> >
>> >
>> >
>> > 5. In a solicited letter:
>> >
>> > *a. **The organization is invited to respond to the sales message.
>> > (page 101)*
>> >
>> > b. The customers visit the company by their choice.
>> >
>> > c. The quality assurance is asked for.
>> >
>> > d. None of the above
>> >
>> > --
>> > We say, "Be one as Pakistani Nation and grow up for Pakistan's Future".
>> Wish
>> > you all the best. Join www.vuaskari.com,
>> > To post to this group, send email to vuaskari_com@googlegroups.com
>> > Visit these groups:
>> > This (Main) Group:
>> http://groups.google.com/group/vuaskari_com?hl=en?hl=en
>> > MIT/MCS Group: http://groups.google.com/group/vu_askarimit?hl=en?hl=en
>> > HRM Group: http://groups.google.com/group/askari_hrm?hl=en?hl=en
>> > Banking Group:
>> > http://groups.google.com/group/askari_banking?hl=en?hl=en
>> > Management: https://groups.google.com/group/vuaskari_mgt?hl=en
>> > Marketing: https://groups.google.com/group/vuaskari_mkt?hl=en
>> > MIS Group: http://groups.google.com/group/askari_mis?hl=en
>> >
>> >
>> >
>>
>>
>> --
>> for more info Visit www.vuaskari.com/index.php
>> Regards
>> Ali Khan * *©yberian* <ddrc14@gmail.com> *
>>
>> --
>> We say, "Be one as Pakistani Nation and grow up for Pakistan's Future".
>> Wish you all the best. Join www.vuaskari.com,
>> To post to this group, send email to vuaskari_com@googlegroups.com
>> Visit these groups:
>> This (Main) Group:http://groups.google.com/group/vuaskari_com?hl=en?hl=en
>> MIT/MCS Group: http://groups.google.com/group/vu_askarimit?hl=en?hl=en
>> HRM Group: http://groups.google.com/group/askari_hrm?hl=en?hl=en
>> Banking Group: http://groups.google.com/group/askari_banking?hl=en?hl=en
>> Management: https://groups.google.com/group/vuaskari_mgt?hl=en
>> Marketing: https://groups.google.com/group/vuaskari_mkt?hl=en
>> MIS Group: http://groups.google.com/group/askari_mis?hl=en
>>
>>
>>
>
> --
> We say, "Be one as Pakistani Nation and grow up for Pakistan's Future". Wish
> you all the best. Join www.vuaskari.com,
> To post to this group, send email to vuaskari_com@googlegroups.com
> Visit these groups:
> This (Main) Group:http://groups.google.com/group/vuaskari_com?hl=en?hl=en
> MIT/MCS Group: http://groups.google.com/group/vu_askarimit?hl=en?hl=en
> HRM Group: http://groups.google.com/group/askari_hrm?hl=en?hl=en
> Banking Group: http://groups.google.com/group/askari_banking?hl=en?hl=en
> Management: https://groups.google.com/group/vuaskari_mgt?hl=en
> Marketing: https://groups.google.com/group/vuaskari_mkt?hl=en
> MIS Group: http://groups.google.com/group/askari_mis?hl=en
>
>
>


--
for more info Visit www.vuaskari.com/index.php
Regards
Ali Khan * *©yberian* <ddrc14@gmail.com> *

--
We say, "Be one as Pakistani Nation and grow up for Pakistan's Future". Wish you all the best. Join www.vuaskari.com,
To post to this group, send email to vuaskari_com@googlegroups.com
Visit these groups:
This (Main) Group:http://groups.google.com/group/vuaskari_com?hl=en?hl=en
MIT/MCS Group: http://groups.google.com/group/vu_askarimit?hl=en?hl=en
HRM Group: http://groups.google.com/group/askari_hrm?hl=en?hl=en
Banking Group: http://groups.google.com/group/askari_banking?hl=en?hl=en
Management: https://groups.google.com/group/vuaskari_mgt?hl=en
Marketing: https://groups.google.com/group/vuaskari_mkt?hl=en
MIS Group: http://groups.google.com/group/askari_mis?hl=en