Mgt502 idea solution by Binish Awais greyferry@gmail.com don't copy plz just take idea J Question 1: A PART :What is the reason that Mr. Saad decided to hire employees with higher Emotional Intelligence (EI)? Solution: Mr. Saad decided to hire employees with higher Emotional Intelligence (EI) Because these individuals are less likely to engage in aggression in the face of conflict , organizations should seek to hire and retain employees with high emotional these employees have emotional maturity and intelligence and ll try to resolve problems with team building exercise this can be major cause of people to calm up and be defensive not offensive B PART: And how EI particularly helps in better customer service? (Marks 10) Solution : People become internally self-managed and capable of making their greatest contributions when they develop their EI skills. And as they work in that zone of peak performance , so does the organization. The examples ...
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