Re: ::: vuaskari.com ::: ENG301 Assignment 3 => Question No 2 => solution Fall 2012

i think 3 ka d hay read this: there could be customer at fault but we
have to write an adjustment latter.

whether or not your company is at fault, even the most annoying or
demanding claim should be
answer politely. An adjustment letter should NOT be negative or
suspicious; it must NEVER accuse the
customer or grant any adjustment grudgingly. Remember, your company's
image and goodwill are at stake
when you respond even to unjustified claims.
There Can be Three types of adjustment letters.

1. When the seller is at fault
2. When the buyer is at fault.
3. When the third party is at fault.

On 1/6/13, MaaN Kool <usmanalikool@gmail.com> wrote:
> *ENG301 Question No 2 solved with referrence of handout and also in which i
> mentioned the page no of handout.*
> *
> *
> *if u have any doubt then u see in the handout, page no who mentioned in
> the front of correct answer.*
> *
> *
> *
> *
> *Q2. Choose the correct option. (5)*
>
> * *
>
> 1. Which of the following descriptions best describes the claim
> letter?
>
> *a. **Letters about complaints are called claim letters. (page 90)*
>
> b. The inauguration letter is called a claim letter.
>
> c. A short letter about official inquiry is called a claim letter.
>
> d. All the above
>
>
>
> 2. An adjustment letter is:
>
> a. Letter to adjust employees
>
> b. Request for a response
>
> *c. **Reply to a complaint (page 92)*
>
> d. Response to an inquiry
>
>
>
> 3. Usually adjustment letter is written when:
>
> a. The customer is at fault.
>
> *b. **The company is at fault. (page 92)*
>
> c. Either company or customer is at fault.
>
> d. All of the above
>
>
>
> 4. A collection letter should always be:
>
> *a. **Persuasive (page 99)*
>
> b. Enthusiastic
>
> c. Apologetic
>
> d. Inquisitive
>
>
>
> 5. In a solicited letter:
>
> *a. **The organization is invited to respond to the sales message.
> (page 101)*
>
> b. The customers visit the company by their choice.
>
> c. The quality assurance is asked for.
>
> d. None of the above
>
> --
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>
>
>

--
for more info Visit www.vuaskari.com/index.php
Regards
Ali Khan * *©yberian* <ddrc14@gmail.com> *

--
We say, "Be one as Pakistani Nation and grow up for Pakistan's Future". Wish you all the best. Join www.vuaskari.com,
To post to this group, send email to vuaskari_com@googlegroups.com
Visit these groups:
This (Main) Group:http://groups.google.com/group/vuaskari_com?hl=en?hl=en
MIT/MCS Group: http://groups.google.com/group/vu_askarimit?hl=en?hl=en
HRM Group: http://groups.google.com/group/askari_hrm?hl=en?hl=en
Banking Group: http://groups.google.com/group/askari_banking?hl=en?hl=en
Management: https://groups.google.com/group/vuaskari_mgt?hl=en
Marketing: https://groups.google.com/group/vuaskari_mkt?hl=en
MIS Group: http://groups.google.com/group/askari_mis?hl=en

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