What are the ingredient of Total Quality Management. (5 Marks)
Discuss five tactics used by change agent in dealing with resistance to change. (5 marks)
What is the difference between downsizing and rightsizing? Give example to support your answer.(5 marks)
Discuss some of the ways in which an organization constrains decision making (5 marks)
How mergers and acquisition can change the culture of an organization (3 marks)
Explain the difference between line authority and staff authority (3 marks)
What are some individual approaches to managing stress (3 marks)
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